Welcome to the DECO online shop! Contact | (+1) 808-735-7800 | shop@decoclay.com |

Shipping Policy
Orders are processed Monday through Friday, excluding Holidays. It is our objective to ship all orders within two business days after they are processed. During high volume orders, we may require additional time to process and ship orders. We will always ship orders with the utmost urgency.

International Buyers – Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Express Shipping: Please note that Express shipping is not available for online orders. If you need expedited shipping, please call 808-735-7800 to place your order by phone.

Returns, Refunds and Exchanges Policy
How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email info@decoclay.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
DECO USA, Inc.
1016 Kapahulu Avenue, STE 280
Honolulu, Hawaii 96816-1333

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions
Some items can not be returned if they are opened. These include clays and glues.
Merchandise that has been used, or altered will not be accepted for return or exchange.

Restocking Fee
All items are subject to a 25% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges
If your item is in like-new condition, you may exchange an item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

 

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